Returns and Refunds
Order Changes & Exchanges
Please review your order details—size, design, quantity, etc.—carefully before confirming. Due to our fast processing, we cannot accommodate returns or exchanges for incorrect selections, such as item type, size, design, or address.
If you notice an error, you can cancel and reorder within 6 hours of placing your order. For any questions before placing your order, please contact us. Your satisfaction is our priority.
Canceling Orders
You may cancel your order within 6 hours of placement. Cancellations requested outside this period may not be possible, as your order may already be processed or shipped.
A 10% cancellation fee of the total order value will apply. To cancel, please contact us at [email protected].
Return Window
You have 30 days from the delivery date to return an item. After this period, all orders will be considered accepted, and refunds will no longer be issued.
Eligible Conditions for Returns
- Item arrived damaged
- Received design differs from the order
- Size or material is incorrect
- Incorrect product delivered
- Product description does not match the item received
Condition of Returned Items
- Must be in original condition and packaging
- Unworn, unwashed, and unaltered
- Defects must be due to our error
- Original tags must be intact
- Minor issues like stray threads are not eligible
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email screenshots
Return and Refund Process
- Email your refund request and documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days.
- Ensure email notifications are enabled. We will provide specific instructions based on your case.
Note: Refunds require confirmation of return eligibility.
Return Shipping Costs
Customers are responsible for return shipping costs, which will not be deducted from the refund amount.
Refund Processing Time
Once we receive your returned item, please allow up to 2 business days for processing. You will be notified via email, and a full refund, including original shipping fees, will be issued promptly.
Awaiting Your Refund?
- First, check your bank account details.
- Contact your credit card company as processing times may vary.
- It may take 10-15 days from issuance depending on your card provider’s policies.
- If you still do not see a refund, email [email protected]. We will respond within 2-3 business days.
Important Notes
- Our return policy is valid for 30 days from delivery. After this period, orders are considered accepted, and refunds are not available.
- Returns are free of additional fees, except for return shipping costs paid by the customer.
- We are not responsible for returns lost or damaged in transit or those made without proper communication.